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Understanding Payment Statuses in Stegback’s Order Management System

In the Stegback order management system, the payment statuses help track the current financial situation of each order. Here’s a breakdown of each status and its meaning:

  1. Pending Payment:
    • This status indicates that the customer has placed an order, but payment has not yet been received. The order is awaiting payment, and the system will likely hold off on processing until the payment is made.
  2. Paid:
    • This means the full payment for the order has been successfully received. The order can now proceed to the next steps, like processing, packaging shipping etc.
  3. Partially Paid :
    • The customer has made a partial payment, but the full amount has not been settled yet. This could happen in cases where part of the order is billed upfront, or payment is spread across multiple installments. The system will need to track this order until the balance is fully paid.
  4. Refunded:
    • The entire payment for the order has been returned to the customer. This could occur due to order cancellation, product return, or other reasons that justify a full refund. After this, the order is closed, and no further payment is expected.
  5. Partially Refunded:
    • In this case, only a portion of the total payment has been refunded to the customer. This can happen if the customer returns only part of the order or if a partial refund is issued due to some defect or service issue.
  6. Credit Check:
    • This status is specifically for orders made through the “pay on invoice” payment method. It indicates that the order is pending a credit approval. The system or company needs to verify the customer’s creditworthiness before proceeding with the order’s processing. Until the credit check is complete, no further steps (like packaging or shipping) will be taken.

In summary, these statuses help monitor where an order stands in terms of payment, ensuring smooth order processing while accounting for any delays or special circumstances like refunds or credit checks.

Updated on October 10, 2024
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