Fulfillment by Stegback (FBS) Service

Your Comprehensive Solution for Product Fulfillment

At Fulfillment by Stegback (FBS), we specialize in managing the logistics of all items, providing a seamless and efficient solution for businesses. Our service includes everything from storage and packaging to shipping and delivery, allowing you to focus on growing your business without worrying about the complexities of logistics.

How It Works

1. Product Dimensions and Details:

Start by providing us with the dimensions and weight of your products. This information is crucial for categorizing your items and determining the appropriate handling and storage requirements.

2. Storage and Handling:

Your products will be stored according to their size and weight categories, with specialized care to maintain their condition. We offer free storage of 40 square meters for the first three months (per account), giving you flexibility and cost savings as you manage your inventory.

3. Order Fulfillment and Shipping:

When orders are placed, we handle everything from packaging to shipping. Our partnership with leading carriers like DHL ensures that your products reach customers quickly and safely.

4. Pickup and Transfer:

Once we have the necessary details, our team will arrange for the pickup of your goods from your location. We ensure a smooth transfer to our state-of-the-art warehouse facilities, where your items will be securely stored. Pickup location should be Germany or Netherlands only.

5. Scheduling and Coordination of Pickups:

1. Initial Contact:

   • Once you sign up for our FBS service, you will be assigned a dedicated account manager.
   • You can schedule a pickup by contacting your account manager or using our online scheduling tool on the FBS portal.

2. Pickup Request:

   • Submit a pickup request detailing the number of items, dimensions, weight, and preferred pickup date and time.
   • Notice Period: We require at least 1 week notice to arrange a pickup.

3. Confirmation and Coordination:

   • Our logistics team will confirm the pickup details and provide you with a confirmation notice.
   • On the day of pickup, our team will coordinate with your staff to ensure a smooth transfer of goods.

4. Tracking:

   • You will receive real-time updates on the status of your pickup and transfer.
   • Our system provides full transparency from the moment your goods leave your location until they arrive at our warehouse.

5. Pickup Prices:

   Please note that shipping from your warehouse to our facility is separately chargeable. The cost of FBS shipping from pickup location to an fulfillment center can vary based on several factors. Here are some key considerations:

   1. Package Dimensions and Weight: Shipping costs are typically calculated based on the weight and size of the packages.
   2. Shipping Speed: The speed at which you choose to ship (standard, expedited, or priority) will affect the cost.
   3. Shipping Distance: The distance between your warehouse and the fulfillment center will also impact the cost.

Fulfillment Fees for normal size products

We categorize our fees based on the product’s size and weight, ensuring clear and straightforward pricing:

1. Small Products:

   • Dimensions: ≤ 30 x 30 x 30 cm
   • Weight: ≤ 1 kg
   • Shipment Fee: €3.5 per unit
   • Handling Fee: €1
   • Packaging Fee: €0.5

2. Medium Products:

   • Dimensions: ≤ 60 x 60 x 60 cm
   • Weight: ≤ 5 kg
   • Shipment Fee: €4.5 per unit
   • Handling Fee: €1.25
   • Packaging Fee: €0.65

3. Large Products:

   • Dimensions: ≤ 100 x 80 x 80 cm
   • Weight: ≤ 15 kg
   • Shipment Fee: €6.5 per unit
   • Handling Fee: €2.5
   • Packaging Fee: €1.5

4. Bulky Products:

   • Dimensions: ≤ 120 x 100 x 100 cm
   • Weight: ≤ 30 kg
   • Shipment Fee: €7.5 per unit
   • Handling Fee: €3.5
   • Packaging Fee: €4.5

Fulfillment Fees for Oversized Products

We categorize our fees based on the product’s size and weight, ensuring clear and straightforward pricing:

5. Small Products:

   • Dimensions: ≤ 61 x 46 x 46 cm
   • Weight: ≤ 1 kg
   • Shipment Fee: €3.5 per unit
   • Handling Fee: €1.5
   • Packaging Fee: €0.5

6. Medium Products:

   • Dimensions: ≤ 120 x 60 x 60 cm
   • Weight: ≤ 5 kg
   • Shipment Fee: €6.9 per unit
   • Handling Fee: €1.9
   • Packaging Fee: €2.5

7. Large Oversize:

   • Dimensions: ≤ 175 x 85 x 65 cm
   • Weight: ≤ 10 kg
   • Shipment Fee: €9.9 per unit
   • Handling Fee: €2.5
   • Packaging Fee: €5.5

8. Large Product:

   • Dimensions: ≤ 300 cm on the longest side or 400 cm on the longest and girth combined
   • Weight: 10-30 kg
   • Fee: €26.22 per unit + €0.50 per additional kg over 15 kg
   • Handling Fee: €5
   • Packaging Fee: €20

9. Special Oversize:

   • Weight: Up to 31.5 kg (non-palletized) or up to 200 kg (palletized)
   • Fee Calculation: Custom quote based on palletized rates and shipment specifics.

Handling of Returns

Returns Process:

1. Initiating a Return:

   • Customers can initiate a return through our online portal or by contacting customer service.
   • A return authorization number (RAN) is issued to track the return process.

2. Receiving Returns:

   • Returned items are sent to our warehouse, where they are checked against the RAN.
   • Our team inspects the returned items to assess their condition.

3. Processing Returns:

   • Restocking: Items in sellable condition are restocked in the inventory.
   • Non-Sellable Items: Items not suitable for resale are processed for disposal or return to the seller based on predefined agreements.

4. Customer Refunds:

   • We coordinate with your customer service team to ensure refunds or exchanges are processed promptly.

5. Inventory Updates:

   • Our system automatically updates your inventory levels to reflect returned items, ensuring accurate stock management.

By addressing these key areas, your FBS service documentation will provide a clearer and more comprehensive overview of your processes, helping potential clients understand the benefits and specifics of your service.

Example Products and FeesAdditional Costs and Considerations

• Storage Fees:

  • First 3 Months: Free storage, allowing you to manage your inventory without initial costs up to 40 square meter area.
  • After 3 Months: Storage fees are based on the monthly average volume, measured in cubic meters. Standard rate of €10.00 cubic meter per month applied.

• Handling and Palletization:

  • Additional handling fees apply for non-palletized shipments over 31.5 kg.
  • For items up to 200 kg, palletization may be required, with custom fees for pallet preparation and handling.

• Long-term Storage Fees:

  • Inventory stored for more than 180 days will incur additional long-term storage fees, particularly for slow-moving bulky items. which additional 3 euros per cubic meter.

Join Fulfillment by Stegback Today!

Partner with us for a hassle-free fulfillment experience tailored to your bulky and heavy items. Contact our support team to learn more about our services and start optimizing your logistics today!

Frequently Asked Questions (FAQ)